Joe and Conner helped us back on the road. We were on a trip across country with our kids when we noticed our vehicle was shaking and vibrating excessively at high speeds. It was saturday and very hard to find someone willing to fit us in. These guys did! And did an incredible job! Thank you so much!! You made a stressful situation much easier to handle!
On our vacation travelling from Tetons to Glacier and needed a new tire late on a Sunday afternoon. They squeezed us in before closing. Price was great and service was fantastic! Thanks guys!
If you're looking for a shop that knows what they're doing and cares about providing their customers with adequate care don't come here. Had a popped tire after hitting a rock so I came in, they just checked the air pressure "fixed it" and sent me on my way. I get home and I can now hear the leak and by the time AAA shows up it was flat. Back to Firestone where they then say I need a brand new tire even though the AAA said it could be fixed...I say sure new tire I just need this fixed. As I leave to finish business with the brand new tire my sensor is still on!!! Back to Firestone for the 3rd time since morning. No accommodations. No sorry. No apology, just excuses that it's normal. Nope. I've never had such poor service to get a tire fixed in my life. Literally go anywhere but here for decent service.
I went Firestone to get my popped tire fixed - they "fit me in" and didn't get to changing out my broken tire until two days later. With that much extra time I would have expected some higher quality care towards my car. Instead they proceeded to leave my spare tire on my car, change my back tires that were fine, leave me with a broken tire as my spare and my low tire gage is still on. Then when I came back to have it fixed, it was nothing but excuses and a very insincere apology. Needless to say I will not be going back to Firestone for anything....
DO NOT GO HERE!! I dropped my truck off last Monday to get a tire rotation and oil change. I left it there all afternoon and picked it up at 10:00 that evening. As anyone would have I jumped in and drove home. The next morning I noticed they didn't rotate the tires so I brought it back in the next day. They finally rotated the tires but when I was driving it home again that evening I smelt grass burning but didn't think anything of it. I didn't drive the truck again until this afternoon and the burning was more intense, I noticed smoke coming out of the hood when I got back home. I opened the hood and was absolutely horrified. My engine was packed with weeds, grass, leaves, and who knows what else. I would highly recommend you avoid Firestone if you can.
Firestone Complete Auto Care is a US Car Repair based in Bozeman, Montana. Firestone Complete Auto Care is located at 810 N 7th Ave, Bozeman, MT 59715, USA.
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