My partner and I got our engagement ring through them!! We were helped by Samantha, and every time we go in, we are treated with the best service. (And my ring is gorgeous)
Took my engagement ring here to get it resized and was super happy with the customer service. Erin, the manager, was fantastic! My fiance even ended up buying my wedding enhancer there. I didn't like the yellow gold as much so they plated it with rose gold just to see if I liked it better, before we purchased it. Best customer service I've had at any retail place in bozeman for sure! 10/10 will go again
...Another wonderful shopping experience! Amber knows what I like and the level of customer service from her is top notch!
Amber has helped me multiple times. Her service and knowledge is excellent. She'll be my jeweler for the forseeable future.
Not to be petty, but the least they could have done was notify us of the delay before the 90 minute round trip into town.
Turns out the ring came in a week after the promise date. For whatever reason the location elected to once again NOT notify us of the arrival day. We found out the status after calling them. Unacceptable customer service.
Never had an issue with the Riddles franchise until my recent experience at the Gallatin Valley Mall location. My wife's ring broke due to material fatigue. The ring was insured so they had no problem accepting it to be repaired. My wife made a 45 minute trip into town two days AFTER their promise date on which the repairs were guaranteed. The ring was not ready.
Riddle S Jewelry is a US Jewelry Store based in Bozeman, Montana. Riddle S Jewelry is located at 2825 W Main St, Gallatin Valley Mall, Bozeman, MT 59718, USA.
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