Great selection of work and dress western
Initial visit went well, CSR was friendly and helpful, in and out in fifteen minutes. Purchased a pair of Justin Dress/work boots.
Great staff and owner!
Quality of product seemed fair, leather, stiched not glued, price was fair around $100. That's where the dream ended, boots were very hard to keep laced with leather straps for laces, then of course after two weeks those broke. I purchased new laces wore them for another two weeks and the rear outside sole separated from the boot. Took them back, of course I didn't save the receipt. Showed them to the clerk. Clerk offered no solution without receipt. Didn't take my name look up the order by credit card, or transaction date. Just stated there was nothing he could do. So I am now a Red Wing guy and don't shop at the boot barn anymore. I'll be really surprised if they are still around in a couple years.
They have an awe inspiring collection of boots! Clothing and hats, not so much.
Really unhappy with the workers at this store. 2 out of 3 that were working that day were just unbelievably rude. I asked one if they carried an item I had seen on their website, and she treated me like an idiot for thinking they would. And as I was looking at a pair of boots they had, the man that came to 'help' me was so rude. Ignored me when I talked to him, later just stared at me for a while and finally asked if how things were going. I said I was just thinking if I needed to spend that much money right now. Instead of respecting the fact that I was considering giving them my hard earned money (the boots weren't cheap, even with a discount), he essentially told me that they're already discounted, what more do you want, and whatever, it's up to you. Then walked away. I was disgusted, and feel sick for giving my money to that company. Sorry for the rant, but never shopping there again.
Boot Barn is a US Shoe Store based in Bozeman, Montana. Boot Barn is located at 915 W Main St, Bozeman, MT 59715, USA.
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