Today I went to Kenyon Noble to find missing bolts and wing nuts for a dog kennel. I had hoped to purchase a cooler I saw in their ad but they were out of inventory. I left happy because I found the parts I needed.
I wish I could give a lower review. These idiots have been jerking me around for the last six weeks. Michael, the metal "salesman", is a moron and knows nothing about the product he is selling. My attempt to order sheet metal took several days of him calling and ask questions about my order that should have been dealt with while I was talking with him in person placing the order. He also lied to my face (that or he's a lot dumber than I thought) and said he would have to wait until the following day to place my order because the supplier is in a different time zone and was closed for the day (This was at 3:00PM on a Wed. in Bozeman, the supplier is in Washington, where it would have been 2:00PM on a Wed.) If he had attempted to contact the supplier and place the order with me there in front of him, then he would not have needed to call me multiple times over the next few days to ask questions about my order that he should have known to ask in the first place, and my order may have come in much sooner. Then when my order finally came in they did not contact me ( I had to call and bug them) and part of it was damaged, (I know this because when I picked up the undamaged part of my order, the sheets that had been bent to hell were sitting right beside them waiting to be returned.) They still, to this day, have not admitted that my sheets came in damaged and are still claiming ignorance as to where the missing part of my order is. I placed the order June 21, 2017, it is now August 5, 2017 and I have still not gotten answers or even a little bit of customer service. Today, I went into the store in person to attempt to get some help. I was told someone would be right out to talk with me. I stood around for the next 30 min being ignored and treated rudely, only to be told Michael, the idiot "salesman", will call me on Monday. This company is nothing but a bunch of morons who are a pain to do business with and have no idea what customer service is. And to top it all off my project is stalled because we cannot continue without the "missing" pieces of the order. Thanks for ruining my summer Kenyon Noble.
Forgo the so-called local option in Kenyon Noble and go to Home Depot. They have very poor customer service. Communication between their employees is also clearly poor. I worked with their project center to get a new front door and storm door. They ordered the wrong storm door and refused to replace it. Full disclosure- my contractor had already installed the door, but I don't believe this is a good excuse for them to not correct their error. Whenever I have called in they never can answer questions related to my order. They generally defer to another employee, saying this other person will call me back. I've come to expect a call back in about two days and I have often had to travel to their store and talk to them in person to get anything done.
This one star rating is for Jennifer in the HR department. One of the most unpleasant people I have ever had to deal with, even though I only communicated with her via phone. I'm sure most of the actual employees are much nicer than that miserable woman. My advice, get a new HR person. Last time I checked, Human Resources employees are supposed to be helpful & NICE!
They are always super friendly and helpful. Can be a little pricy, but great service. Love their greenhouse and they have a great sale on plants before Mother's day.
Kenyon Noble Lumber And Hardware is a US Hardware Store based in Bozeman, Montana. Kenyon Noble Lumber And Hardware is located at 1243 W Oak St, Bozeman, MT 59715, USA.
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