Let me start out by saying that our vacation home was absolutely beautiful. I just wish our experience with Above and Beyond was the same. Unfortunately this company was terrible to work with. If by chance they did actually answer their phone during regular business hours they generally did not know the answers to my questions. The vacation rental gal does not actually work in the office so I would have to wait for a call back. I had to call multiple times to reach anyone and voicemails and emails would go unanswered or take days to respond. It has been over a month and I have still not received the deposit back which is stated in their contract to be returned within 10 days. Very unprofessional and I would not recommend this company.
I spent two months in a summer vacation rental managed by this company. I enjoyed working at MSU and will return to Bozeman but will avoid properties managed by this company. I was charged for several damages that we did not cause. There was a hole in the wall covered by a picture--they charged us $200 for this pre-existing damage. They also claimed that a bed needed repair--it was already in poor condition when we arrived but not so bad that we couldn't use it. Cleaning fees were also excessive. My interactions were with Brittanie Solberg.
We had an absolutely miserable experience with Above and Beyond. From day one when we went to move in and all the owners belongings were left in the garage when we were told they would be moved to his storage unit. To the very end three years later when they charged ridiculous fees as to not give back a security deposit. $51.75 to replace a battery in a smoke detector that was not beeping at time of walk through! $200 cleaning fee when the house was left immaculate AND ten times cleaner than the mess we moved into! $69 fee for dog poop removal that we missed under snow. The manager, Brittany is pretty much evil and i hope you make the right decision to NEVER do business with them!
We contacted them about a property and we came in to the office to submit our application. We were told no other applications were in, so on that assumption we paid the $70 fee, having good faith that they were being honest. In reality, there was indeed another application in process. Then, they didn't even bother to call us to say it had been rented out, and left us hanging. There are 3 of them working behind the desk, and they can't communicate with each other or with their clients. Would not recommend.
I have rented from Above and Beyond numerous times throughout the time I have lived in Bozeman and I would not go anywhere else to rent. I think people need to be less critical and realize that often times people need to treat others with respect and you will get respect in return. Also, when you move out of a house, you should leave it like you find it! Treat peoples homes with respect, like it were your own and you will have no issues. Above and Beyond staff has always been prompt, friendly and above all, honest in all their dealings with me and my family. I would highly recommend them without a doubt whether as a tenant or as owner. If I owned a home and needed to rent it, they would be my first call! They work hard, there is nothing easy about the job. Babysitting adults is the toughest part of their position...I know all too well as I used to do that line of work in another state and I know how tough it can be.
Above And Beyond Property Management is a US Travel Agency based in Bozeman, Montana. Above And Beyond Property Management is located at 607 Professional Dr #3, Bozeman, MT 59718, USA.
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