Very nice office and Friendly staff. They took great care to make my puppy calm and comfortable during her booster shots and examination. One of the staff gave her a bandana as well, which kept her well entertained to say the least. Dr.Pearson answered all my questions thoroughly.
I am not speaking on the behalf of all the veterinarians at Baxter Creek, as I was only forced to endure the terrible work of one of their male employees. I suggest, in consideration of Baxter Creek, you make an appointment with one of their female Doctors.
Dr. Anderson has been seeing my Mastiff since he opened 5 + years ago. He is very thorough, so passionate and caring. He gets down on the floor with our dog and checks her out. You can tell he really loves what he does and the dogs love him. We moved from Arizona where I had (what I thought) was the best vet care around but Dr. Anderson has sure impressed me and ranks at the top. Thank you!
TERRIBLE COMMUNICATION and care. I had been taking my 3 cats to Dr. Anderson at Baxter Creek for several years and had always felt happy. Then one of my cats became extremely ill. They ran several very expensive tests, and told me to give my cat medication that may or may not help her. They were just "Trying something." Well, I tried my best to medicate my cat but she threw up everything. I called them and tried so hard to communicate what was going on at home with the cat. They ignored me. Meanwhile my cat got worse and worse within a period of days. Every time I tried to call and ask for advice or get her back in to be seen, I was ignored and didn't receive a call back. Until I finally got a call back and one of the vet Techs- Shanna- told me that I was being rude to call so much (which I wouldn't have had to do if someone would have spoken to me!). I gave up on Baxter Creek and transferred my cat to another Vet. My cat died a day later. I blame my cat's death entirely on Dr. Creek and the rude vet tech. Shanna and the staff at Baxter Creek for not taking me or my concerns about my cats health seriously.
I had to watch her get worse and worse while they did nothing and refused to communicate with me. They found me and my persistence "annoying." Well, I am willing to be persistent when my cat is dying. I had been a loyal client and referred many new patients to them in the past. No more. In fact, the new Vet I went to were wonderful and had amazing communication. They were shocked at the treatment (or lack thereof) my cat received at Baxter Creek. I was even told that if action had been taken sooner she could have been saved. Baxter Creek did not take me seriously or care enough about my animal to give her quality care. DO NOT GO TO DR. ANDERSON at BAXTER CREEK. If you value communication and quality care then steer. clear.
Very frustrated with my experience with Baxter Creek. Over the course of 4 visits in 3 weeks, I was shuffled back and forth between vets who did not seem familiar with my dog's case. When they could not properly diagnose her, they either couldn't or wouldn't to refer me to someone who could. When they did finally refer me to a specialist, they directed me to someone who's specialty was not within my requirements, and it was ultimately a waste of my time. I did not receive any of the follow up calls that I was told I would, and when I called to follow up myself, they seemed confused, and asked more questions than they were able to provide answers for (In regards to medication and dosage). I am very disappointed with the lack of concern and professionalism at Baxter Creek.
While visiting Baxter Creek for a vaccination update neither me, nor my dog felt welcome. None of my questions were given definitive answers and instead were left open ended as the vet talked to himself. Only brief overviews of the vaccinations were given as if they were trying to "sell" me on the idea of additional vaccines and spend more. On exiting the examination room, the secretarial help were unaccommodating and hard to work with. Unable to perform simple tasks or communicate, we ended our interaction with the secretary staff and left unsatisfied and frustrated.The experience was awkward and has swayed me to change veterinary clinics. I was not expecting the vet to be so odd with my dog, it was as if he had no inclination as to how to interact with animals.
Baxter Creek Veterinary Clinic is a US Veterinary Care based in Bozeman, Montana. Baxter Creek Veterinary Clinic is located at 710 Stoneridge Dr, Bozeman, MT 59718, USA.
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