Ski Shop Snobs. I've experienced it every time I have gone in there. I can walk up to a counter, both the front and the back, and stand there for 15 seconds before anyone says anything to me. They notice I'm there, we're standing three feet apart, but they would rather carry on their conversation about their weekend plans or talk about their friend's new sick tattoo with their coworkers than greet a customer. And tonight, when the girl did finally acknowledge me, all she said was "$15", not even a "Hello." This is the third time in a row that I've had a negative experience at Chalet. I would so much rather give my money to one of the other local outdoor shops in town who's employees have decent manners. Thoroughly unimpressed.
That being said, I will probably never come in to willingly buy anything in this store again. But if I do, I'll at least know where the shoes are to avoid another potential eye role from the extremely busy young children running the store.
Friendly service paired with great selection make it a must for shipping for winter gear and more.
Chalet takes amazing care of the family year round and are big supporters of the Bridger Ski Foundation freestyle team. I love shopping local where the staff is awesome!
Having never bought shoes here before, I walked in and went up to the counter where 3 employees stood chatting. I was one of maybe 3 total customers in the shop at the time. I asked if they carried Chacos and I got a point in the direction and a "yeah, over there, where the shoes are," said with just a bit more sass than what would've been reasonable. I go to said section and peruse the shoes until I find the right ones. I walk back up to the counter and ask the three people, still chatting, if I could get a size. No joke, they ALL sigh at me and look at each other to decide which person is going to have to walk the 15 feet to the back. The guy says to one of the gals "why don't you do it, you're the shoe expert." "Fine," she replies. Feeling a little under appreciated as a third of the potential business in the store, I sarcastically say to the gal helping me, "wow, I'm really sorry to be an inconvenience right now." Thinking I was serious, she shakes her head and smiles, "oh no, it's ok."
It's hard to find good help in ski shops sometimes but Adam really gave us his time and help. We went to nearly every ski shop and we got great help here. Big thing is they will set your boots and liners even if you buy a clearance or last year's sale boot, unlike round house and grizzly who only give you boot fitting assistance for free if you buy a new pair. If you buy a sale pair they charge you 80 bucks to set the liner, unlike chalet sports and Bob wards (who were also very helpful), btw.
She gets the shoes, I try them on, and as they were the last place in town to have an Chacos left, I reluctantly bought them to replace a pair I've had for 5 years.
Chalet Sports is a US Bicycle Store based in Bozeman, Montana. Chalet Sports is located at 108 W Main St, Bozeman, MT 59715, USA.
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